Last updated: October 2025

Welcome to Melancholic Dreamers. We value your trust and take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Who We Are

Melancholic Dreamers is a small, independent clothing brand based in Ireland, specialising in limited-edition and exclusive apparel.

Data Controller:
Melancholic Dreamers
Email: info@melancholicdreamers.com
Location: Limerick, Ireland

We operate under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Irish Data Protection Act 2018.

2. What Information We Collect

We collect and process the following types of information:

A. Information You Provide Directly

- Contact details: name, email address, phone number, shipping/billing address

- Order details: items purchased, payment method (processed securely by third-party providers)

- Account information: if you create an account, we store login credentials (encrypted)

- Messages and feedback: if you contact us via email or forms

B. Information Collected Automatically

- Device and usage data: IP address, browser type, operating system, referring URLs

- Cookies and analytics data: for site functionality, preferences, and performance tracking

You can manage or delete cookies at any time through your browser settings.

3. How We Use Your Information

We use your information to:

- Process and deliver your orders

- Communicate with you about purchases, returns, and customer support

- Send updates about new collections, events, or special releases (only if you’ve opted in)

- Improve our website’s functionality and user experience

- Comply with legal or tax obligations

We will never sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your data only where we have a lawful basis under GDPR, which may include:

- Contract necessity: to fulfil your purchase or service request

- Consent: for marketing emails or newsletters

- Legal obligation: to comply with tax or regulatory requirements

- Legitimate interest: to improve our website and customer experience

5. How We Share Your Data

We only share your data with trusted third parties essential to our operations, including:

- Payment processors (e.g. Stripe, PayPal)

- Shipping partners for delivery services

- Email and website hosting providers

- Analytics tools (e.g. Google Analytics)

Each partner is carefully selected and bound by confidentiality and GDPR compliance obligations.

6. International Data Transfers

If your information is transferred outside the European Economic Area (EEA) (for example, by using U.S.-based service providers), we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) or equivalent data protection measures.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by Irish and EU law.

- Order and tax records: kept for 6 years (for legal compliance)

- Marketing data: retained until you unsubscribe or request deletion

8. Your Data Rights

Under GDPR, you have the right to:

- Access your personal data

- Request correction or deletion of your data

- Restrict or object to processing

- Withdraw consent (for marketing communications)

- Request a copy of your data (data portability)

To exercise any of these rights, contact us at info@melancholicdreamers.com.
We will respond within 30 days as required under Irish data protection law.

If you’re unsatisfied with our response, you can contact the Data Protection Commission (DPC) of Ireland:
https://www.dataprotection.ie

9. Security Measures

We use appropriate technical and organisational safeguards to protect your information, including:

- Secure SSL encryption on all transactions

- Restricted data access for authorised staff only

- Encrypted storage and secure password protocols

However, no online system is completely secure. By using our site, you acknowledge and accept the inherent risks of internet communications.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this policy, please reach out to:
Melancholic Dreamers
info@melancholicdreamers.com